Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must meet the following conditions:
• The product must be unused and unworn
• The item must be in its original condition and packaging
• The item must include all original tags and accessories
• Proof of purchase (order confirmation or receipt) must be provided
Items that are damaged due to misuse or normal wear cannot be returned.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
• Earrings
• Personalized or customized items
• Gift cards
• Items purchased during special sales or clearance promotions
Return Process
To initiate a return, please contact our customer support team with the following information:
• Order number
• Reason for return
• Photos of the product (if applicable)
Once your return request is approved, you will receive instructions on how to return the item.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days.
Please note:
• Shipping charges are non-refundable
• Processing times may vary depending on your payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
After verification, we will arrange a replacement or refund.
International Orders
For international orders, customers are responsible for return shipping costs.
If a package is refused or returned due to unpaid customs duties or taxes, the original shipping charges will not be refunded.
Late or Missing Refunds
If you have not received your refund after the stated processing time:
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Check your bank or payment account again
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Contact your credit card provider or payment service
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If the issue persists, please contact our support team
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team with your order details.