Refund & Exchange Policy

We prioritize customer satisfaction and product quality.

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with your order number and clear photos/videos. After verification, we will arrange a replacement or refund.

Due to hygiene and safety standards, used or worn jewelry cannot be returned or exchanged.

Exchange/Return is accepted only if:

• Wrong item delivered
• Damaged product received
• Manufacturing defect

Items must be unused & unworn to qualify.

Refunds (if approved) will be processed via the original payment method or store credit, depending on the situation. Processing times may vary.

Shipping charges are non-refundable unless the error occurred from our side.

🔁 RETURN PROCESS (Customer Guide)

  • Contact us within 48 hours of delivery.
  • Share order number + photos/video proof.
  • Our team will review and confirm eligibility.
  • Return instructions will be provided.
  • Replacement/refund will be processed after inspection.